Question 1

Which areas do you cover?

Accepted Answer

We are based in Luton and install across London and the wider region, including the towns listed on our service areas page. Send your postcode if you are unsure.

Question 2

Are you FENSA registered?

Accepted Answer

We register replacement window and door installations with FENSA where building regulations require it, and provide the certificate you need for compliance.

Question 3

What guarantee do you offer?

Accepted Answer

We provide a 10 year guarantee on products and installation workmanship in line with your written guarantee terms.

Question 4

What windows and doors do you install?

Accepted Answer

We supply and fit fully finished uPVC and aluminium windows and doors, including entrance doors, patio sliders, and bi-fold systems.

Question 5

Do new windows need trickle vents?

Accepted Answer

Often yes. Since June 2022 many replacement jobs need background ventilation. We advise what applies on your property and include compliant solutions in the quote.

Question 6

Can you help with security upgrades?

Accepted Answer

Yes. We can discuss laminated glass, upgraded cylinders, and multi-point locking options suited to your doors and insurer expectations.

Question 7

How tidy are you on site?

Accepted Answer

We protect floors and routes, remove debris regularly, and seal openings appropriately during multi-day work.

Question 8

How long does installation take?

Accepted Answer

It depends on how many openings we replace and the products chosen. A typical team often completes several windows in a day; we confirm a programme after survey.

Question 9

What happens after installation?

Accepted Answer

We demonstrate locks and vents, hand over keys and paperwork, and explain simple maintenance for tracks and hinges.

Question 10

Do you offer free quotes?

Accepted Answer

Yes. We provide free, no-obligation quotations after survey or from clear photos and dimensions where appropriate.

Question 11

What payment methods do you accept?

Accepted Answer

We accept bank transfers, cash, and major credit and debit cards. Payment terms are set out in your quotation.

Question 12

Are there hidden costs?

Accepted Answer

No. Your written quote lists products, installation, and any agreed extras. If structural work is required, we flag it before you commit.

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